Privacy Policy

Making Waves London understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

This document describes the policy and procedures of Making Waves London, a company incorporated in England with company number 13070185.

By submitting personal data manually or in electronic form to us in connection with the website you give your consent that all personal data that you submit will be processed by us in the manner and for the purpose described below. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Your acceptance of our privacy policy is deemed to occur upon your first use of our site. If you do not accept and agree with this privacy policy, you must stop using our site immediately.

If you have any questions at all about this policy or the website, or about how we use and process your personal information, please do not hesitate to contact us by email at  or, alternatively, in writing to 54 Church Road, Barnes, London SW13 0DQ.

What does this Policy Cover?

This Privacy Policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What is Personal Data?

Within the Data Protection Act 1998 (the Act), Personal Data is identified as data that relates to a living individual who can be identified:

    • From the data, or
    • From the data and other information which is in the possession of, or likely to come into the possession of, the Data Controller, and includes any expression of opinion about the individual, and/or any indication of the intentions of the Data Controller or any other person in respect of the individual.

For the purpose of the Act, the data controller is Making Waves London.

Information Collection and Use

On any contact pages within the website you have the option to submit personal information to us so that we might send you further information.

Depending on the use of our site we may collect some or all of the following personal and

    • Non-personal data (please see our Cookie Policy).
    • Contact information like name and email.
    • Other information pertaining to special offers and surveys.
    • Other information relevant to client enquiries.
    • Website usage data.
    • Demographic information, such as postcode, preferences and interests.
    • Contact information including email address.

How do we use this data?

Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

    • For our own internal records.
    • To improve the products and services we provide.
    • To contact you in response to a specific enquiry.
    • To help us customise the website.
    • To contact you directly and send you promotional mailings regarding products, services, offers and other things we think might be relevant to you.

Sharing data

We are committed to protecting the privacy of the user of our Website. We are the sole owner of the information collected on the Website. We will not sell, share, or rent this information to others in ways different from those disclosed in this statement without your consent. In connection with any application, request or enquiry you make, your information will be passed directly to the relevant contact within the company.

Client data will also be stored securely online by our online booking company, Phorest.

Website and Client data will also be accessed by trusted third parties carrying out work for Making Waves, including, but not limited to our marketing agency and web development agency. All third parties will be required by law to meet the standards as set out this Privacy Policy.

Data retention

Making Waves will use the information you provide in a manner that is compatible with the Data Protection Act. We will endeavour to keep your information accurate and up to date and not retain it for longer than is necessary and never beyond the 7 years set out by law.

After the retention period has elapsed, data is securely destroyed. All security controls are periodically reviewed by Making Waves in line with legal and technical developments.

Rights to access to data

Under the Data Protection Act 1998 you have the right to withdraw your consent to us using your personal data at any time and a right to request a copy of personal data which we hold about you and to have any inaccuracies corrected. Subject Access Requests must be made in writing by emailing us at We will require two forms of personal identification to be provided.

Security of your data

Our website is hosted through Siteground. We follow strict security procedures to ensure that our server and website plugins and software are always up to date to ensure that your data is always protected and to avoid any hackers being able to access your data and share it with third parties.

Conditions of use

Unless stated otherwise, our current privacy policy applies to all information that we obtain from or about you. By using Making Waves London website you consent to the collection, processing, storage and use of any of your personal information as set out in this privacy policy.

Changes to our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.