Terms and Conditions

Cancellation Policy

The below is a summary of our Refund and Cancellation Policy and should not be a substitute for reading the full cancellation terms in clause 5 of our Customer Booking Terms and Conditions here.

Dated appointments

Making Waves gives you a ‘change of mind’ freedom from the time of booking up to 24 hours before your appointment is due to take place. If you change your mind, please inform the salon as soon as possible and not later than 24 hours before the appointment.

If for urgent reasons you may not be able to make the appointment within 24 hours, we still appreciate if you can let us know so that we can give the appointment slot to other customers.

Gift Cards

Making Waves offers a 14 day ‘change of mind’ guarantee for any gift card purchased, which begins the day after purchase. If you change your mind and want to return the gift card within 14 days of purchase, we will give you a 100% refund to the original method of payment. A Making Waves Gift Card cannot be refunded once redeemed.

Making Waves Gift Cards are valid for 12 months from the date of purchase. The Gift Cards cannot be redeemed once the expiry date has passed.